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Returns Policy

RETURNS POLICY

We offer a 30 day return policy on full priced items only. Returns are able to be exchanged or have 6 month credit note issued. We do not offer refunds. 

Please note: we are unable to offer returns or exchanges on sale items. All sale items have a note on their product page noting it cannot be returned.

Returns will only be accepted if the items are in their original packaging, and have not been opened or worn. Unfortunately we cannot accept returns for items which have been removed from their packaging.

Proof of purchase or order number may be required. Returns will only be considered if your jewellery is purchased from www.kirstinash.com. We do not offer returns for items purchased from our stockists.

Return shipping costs, customs charges, govt taxes and duties for international orders are also not covered.

If you wish to return your item for a credit note, it will be valid for 6 months. Please email us, on info@kirstinash.com or call +61 2 9973 4909 with any questions.

For all wholesale enquiries around repairs and exchanges. Please contact orders@kirstinash.com or call +61 2 9973 4909 with any questions.

 

REPAIRS & FAULTY GOODS

In the event that you receive faulty or damaged jewellery from us, we are happy to replace or refund the items. 

Please email us a photo, description of the damage, and date of purchase. You will then need to return the jewellery, along with the original packaging and a proof of purchase (a delivery note, printed receipt or bank statement). We can only replace items that are in stock and will do our best to keep you our customer happy. We offer a 12 month warranty with proof of purchase.

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