Take care of your jewellery with a soft cloth and avoid contact with strong chemicals, cleaning products, water, creams, and perfumes. Please contact us if you have any questions regarding care or more specific material details.
Kirstin Ash jewellery is made from precious metals. Our sterling silver pieces are made from .925 silver, and are coated with a protective layer to keep the silver looking bright and new. Our gold and rose gold pieces, incorporate a mid-18th century French jewellery technique called vermeil, where a thick layer of 18 karat yellow or rose gold is plated onto sterling silver.
FORM by Kirstin Ash gold pieces have a brass base metal, and are then plated with 18k gold followed by a protective anti-tarnish layer.
SOLID by Kirstin Ash is made from 9k or 14k gold as specified in the product descriptions. Silver pieces are made with .925 silver.
We offer a 6 month warranty on all jewellery items with proof of purchase. Our warranty covers faulty items. It does not cover wear & tear. Please refer to our care instructions above for general care instructions.
In case of any faulty goods please contact us with a photo and your online order number. Items will be replaced at our discretion. At this stage, we do not offer a repair service.
Please contact us directly in regards to warranty claims for online orders.
email@example.com or +61 2 7908 4208
If you have purchased from one of our stockists, please return the faulty piece to the stockist, along with your proof of purchase, and they will contact our studio to assess.