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Returns

RETURNS POLICY

Due to various shut downs around the world, we have extended our return period to 60 days. We want to offer our customers flexibility and support in this hard time. Please contact our team if we can assist in any way.

Your purchase can be returned for a credit voucher or refund for all full prices items that are unworn.

Please note: Due to hygienic reasons, earrings cannot be returned. 

Returns aren't allowed for 'change of mind' on purchases of sale items, unless you require an alternative ring size, in which case a credit voucher will be issued.  Returns are allowed for full priced items purchased during a storewide discount.

Purchases for engraved items are final, returns cannot be accepted once the jewellery has been customised.

If your jewellery matches the above conditions, please email hello@kirstinash.com and we'll provide you with the returns details.

PLEASE NOTE:

Returns will only be considered if your jewellery is purchased from www.kirstinash.com. We do not offer returns for items purchased from our stockists.

Return shipping costs, customs charges, govt taxes and duties for international orders are also not covered.

For all wholesale enquiries regarding repairs and exchanges, please contact orders@kirstinash.com or call +61 499 277 029 with any questions.

For faulty goods or repairs, please visit: 

https://uk.kirstinash.com/pages/faulty-items

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